Optimal customer service for your testing technology

Services for a smooth testing environment

TEKON stands for comprehensive advice and support as well as reliable service. The aim is to ensure the best possible support in all phases of customer contact.

As a specialist for electrical contacting, we focus on quality “Made in Germany” – also in service. For example, our experts provide after-sales support.

This includes

  • Commissioning of the TEKON test adapter
  • Regular maintenance for a long service life of adapters and wear parts
  • Training courses
  • TEKON customers can rely on the availability of spare parts even for older TEKON test fixtures. Should a TEKON test fixture fail despite maintenance, we offer a repair service, gladly on site or online. In any case – as promptly as possible.

TEKON customer service fast and reliable

Circular economy

Return your discarded test fixtures to us and support sustainable action.

Commissioning

  • Professional commissioning on site by customer service technicians
  • Functional check of the installed TEKON test adapter
  • Ready-to-operate handover and instruction of the plant operator
  • Repair service
  • On site or at TEKON in Kernen
  • Express repair also possible
  • Repair within four weeks from receipt of order
  • Predictive maintenance / cleaning
  • Continuous maintenance for long-term functionality of the TEKON test fixture and thus higher process reliability
  • Regular cleaning with TEKON cleaning case
    Trainings
  • Customer-specific training – from beginners to specialists
  • On site or at TEKON in Kernen
  • Online support
    Fast and individual support

Our customer service technicians support you with technical questions and provide uncomplicated help: in person, by phone +49.7151.36884 0 or e-mail service(at)tekon-prueftechnik.de

TEKON repair processing: step by step

Prepare shipment
Pack the TEKON test adapter securely for transport. Enclose a repair cover letter or a delivery bill with item and serial number, a description of the fault and the contact details of the contact person.

Shipment arrived at TEKON customer service
Immediately after arrival, we carry out a technical inspection. If we have all the information so that no further clarification is necessary, you will receive a repair quotation within a few days.

Approval of cost estimate
If it is a warranty repair, or a released service order, we start the repair immediately. In the case of a chargeable service order, we wait for release in the form of an order. After that we send an order confirmation with a return date. As a rule, a repair takes up to four weeks.

Customer Service

Contact us with your questions about training, maintenance, repair, take-back service or online support.

We are here for you!

Phone +49.7151.36884 0 /
Mobile +49.170.8118657

service(at)tekon-prueftechnik.de

Customer Service